I write

My LOKO x Glovo case study shows how I handled a situation where I wasn’t quite up to the task because I lacked certain skills. my weaknesses are in graphics and motion design, but my strength is problem-solving. This is how the case study came to be.

We had a long loading time in LOKO. And I got a task to add a notification that we are troubleshooting the long load. I reframed the problem:

a) to do anything to optimize and accelerate loading time

b) create some behavioral manipulation to distract the guest and make the time feel faster.

One of the recent Case Studies that I am proud of is improving Customer Experience and Brand awareness for Dr.Olha Obishchenko.

Cannot claim to hold the ultimate truth but that is the Skillset I have while working in a fast-growing Q-Commerce LOKO at a Ukraine’s second largest retailer Silpo. We are first in Service and Customer Experience in the country.
So what skills do I have to have to be efficient to successfully compete with Glovo and Bolt Food?

COMFY is a Ukrainian Online Retailer launched in 2005. According to Forbes, it had 9,7B UAH revenue in 2013, with a 19% yearly revenue uplift.

This year’s Birthday is celebrated with a giant Promo activity with up to -50% discounts. So, let’s deep dive into the Case Study.